Customer Service cum Content Creator

Job Overview

We are looking for a dynamic individual who can seamlessly blend customer service expertise with creative content creation. The ideal candidate will be responsible for addressing customer inquiries, ensuring a smooth client experience, and producing engaging digital content that enhances our brand presence.

Key Responsibilities:

Customer Service:

* Respond to customer queries via phone, email, chat, and social media.

* Provide accurate information about products, services, and company policies.

* Resolve complaints effectively and escalate complex issues when necessary.

* Maintain records of customer interactions and feedback for continuous improvement.

* Build and nurture positive relationships with customers to ensure retention and loyalty.

Content Creation:

* Develop engaging written, visual, and video content for social media, blogs, newsletters, and websites.

* Collaborate with the marketing team to align content with brand voice and campaign goals.

* Create FAQs, tutorials, and support documents to improve customer self-service.

* Monitor trends and customer feedback to generate relevant and impactful content.

* Manage and schedule posts across various digital platforms.

Requirements & Skills:

* Proven experience in customer service and content creation.

* Excellent verbal and written communication skills.

* Strong problem-solving and interpersonal skills.

* Creativity and ability to produce engaging content in different formats (text, graphics, video).

* Familiarity with social media platforms, content management systems, and basic design tools (e.g., Canva, Photoshop).

* Ability to multitask, prioritize, and work independently.

Preferred Qualifications:

* Bachelor’s degree in Communications, Marketing, Business, or a related field.

* Experience with CRM systems and social media analytics tools.

* Experience in Customer Service.

* Customer-centric mindset with attention to detail.

Job Type: Full-time