Customer Service - Custom Clearance

Job Title: Customer Service Executive – Custom Clearance

Company: Capricorn Logistics

Experience: 2 to 5 years

Location: Andheri

Job Description:
Capricorn Logistics is seeking a proactive and detail-oriented Customer Service Executive with experience in customs clearance operations. The ideal candidate will have a strong background in logistics/freight forwarding companies and CHA (Customs House Agent) experience.

Key Responsibilities:

• Liaise with CHA, shipping agents, and clients to ensure smooth customs clearance.
• Handle documentation for imports/exports and ensure compliance with regulatory requirements.
• Provide timely updates to clients regarding shipment status and clearance timelines.
• Resolve customer queries and issues related to customs clearance.
• Coordinate with internal teams to streamline processes and maintain operational efficiency.

Key Skills:

• CHA experience with freight forwarding or logistics operations.
• Strong knowledge of import/export documentation and customs regulations.
• Excellent communication and customer handling skills.
• Problem-solving and coordination skills.
• Ability to work under deadlines and handle multiple shipments simultaneously.

Educational Qualification:

• Graduate in any discipline (Logistics/Import-Export specialization preferred).

Preferred Background:

• Candidates from logistics/freight forwarding companies with hands-on CHA experience.

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person