4796 Riverside Dr. Macon, GA 31210

BDC Specialist / Data Mining Specialist

$30,000 Base Salary + Monthly Bonus

9:00 am – 5:00 pm

Experience in a Dealership BDC, Call Center, or Customer Engagement Role Preferred

Sutton Acura is known for delivering a premium automotive experience built on integrity, professionalism, and longâ€'term customer relationships. As our dealership continues to grow, we’re seeking a motivated, detailâ€'oriented BDC Specialist / Data Mining Specialist to strengthen our customer outreach, optimize lead performance, and support our Sales and Service teams with accurate, actionable insights.

If you’re analytical, customerâ€'focused, and ready to help elevate the Sutton Acura experience, we’d love to meet you. Apply today and join a dealership committed to excellence.

Hours:

5â€'day work week - 9:00 am – 5:00 pm – with flexible scheduling

Why You’ll Enjoy Working at Sutton Acura:

• A professional, supportive environment built on teamwork and integrity
• Leadership that values your ideas and invests in your growth
• Competitive compensation with performanceâ€'based incentives
• Opportunities for advancement within a respected, growing dealership
• Employee discounts on vehicles, service, and parts
• The chance to represent a luxury brand known for quality, innovation, and customer loyalty

We offer:

• $30,000 base salary + monthly bonus
• Medical and Dental Plan Benefits!
• 401(k) plan!
• Company-provided training and education!
• Career advancement opportunities

What You’ll Do:

• Manage inbound and outbound customer communications via phone, email, text, and CRM
• Respond quickly and professionally to online leads and appointment requests
• Mine dealership databases to identify sales, service, and equity opportunities
• Build targeted outreach lists and campaigns to reâ€'engage past customers
• Set qualified appointments for Sales and Service departments
• Maintain accurate customer records, followâ€'up schedules, and lead notes
• Track KPIs, lead performance, appointment outcomes, and conversion metrics
• Collaborate with Sales Managers, Service Advisors, and Marketing to maximize customer engagement
• Deliver a polished, brandâ€'consistent customer experience that reflects Acura’s luxury standards

What You’ll Bring:

• Experience in a dealership BDC, call center, or customer engagement role is preferred
• Strong communication skills and a confident, professional phone presence
• Ability to analyze data, identify patterns, and act on opportunities
• Familiarity with CRM systems (Automotive CRM experience preferred)
• High attention to detail and strong organizational habits
• A proactive, selfâ€'driven mindset with the ability to multitask
• Comfort working in a fastâ€'paced, customerâ€'focused environment
• Please upload your resume. Completing the online assessment will grant you priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Pre-employment background checks are required, including MVR, and drug screening.

We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.