Customer (service \ Demand) specialist (B2B - Manufacturing)

Job Title: Customer (service \ Demand) specialist (B2B - Manufacturing)

Company: Methode Electronics Egypt

Location: Nasr city, cairo, Egypt (on-site)

About us:

Methode Electronics, Inc. (NYSE: MEI) is a leading global supplier of custom-engineered solutions with sales, engineering and manufacturing locations in North America, Europe, Middle East and Asia. We design, engineer, and produce mechatronic products for OEMs utilizing our broad range of technologies for user interface, LED lighting system, power distribution and sensor applications. Our solutions are found in the end markets of transportation (including automotive, commercial vehicle, e-bike, aerospace, bus, and rail), cloud computing infrastructure, construction equipment, and consumer appliance. Our business is managed on a segment basis, with those segments being Automotive, Industrial, and Interface.

Key Responsibilities

• Handle customer inquiries, requests, and complaints in a timely and professional manner.
• Coordinate with internal departments to resolve customer-related issues.
• Ensure accurate and clear communication with customers regarding orders and services.
• Process and follow up on customer orders to ensure timely execution.
• Monitor order status and ensure deliveries are completed as per schedule.
• Address and resolve any order-related discrepancies.
• Perform administrative tasks related to customer service and sales support.
• Maintain accurate records of customer interactions, orders, and transactions.
• Support internal reporting and documentation as required.
• Assist in tracking delivery performance and customer service KPIs.
• Prepare basic reports related to order fulfillment and customer satisfaction.
• Handle and follow up on customer complaints, including delivery or quantity discrepancies.
• Coordinate with relevant teams to ensure timely resolution of issues.
• Assist in system updates, data entry, and maintaining accurate product and pricing information.
• Ensure data accuracy across systems and reports.

Qualifications & Requirements

• Bachelor’s degree in business administration, Supply Chain, or a related field (preferred).
• 1–3 years of experience in customer service, sales support, or a related field.