Call Center Representative - Staff

Accountable for:

• Responding, and serving all Arab Bank Client enquiries and prospects either by E-mail or both (E-mail & Phone).
• Handling all client complaints in a timely manner at the highest quality standards
• Provide information on all Bank Products to existing & potential clients.
• Selling bank products and services, and generate quality service opportunities.
• Resolve customer complaints, either directly or conjointly with the other concerned dept’s.
• Execute client instructions as per Arab Bank P&P’s.
• Identify & forward customers feedback, and contribute to process improvement.

Job Requirements:

• From 0-2 years experience in a related field.
• Bachelor degree from a reputable university.
• Excellent Communication.
• PC Literate (Excel, Internet, word, PowerPoint, ETC…).