Call Center Representative - Staff
Accountable for:
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Responding, and serving all Arab Bank Client enquiries and prospects either by E-mail or both (E-mail & Phone).
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Handling all client complaints in a timely manner at the highest quality standards
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Provide information on all Bank Products to existing & potential clients.
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Selling bank products and services, and generate quality service opportunities.
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Resolve customer complaints, either directly or conjointly with the other concerned dept’s.
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Execute client instructions as per Arab Bank P&P’s.
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Identify & forward customers feedback, and contribute to process improvement.
Job Requirements:
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From 0-2 years experience in a related field.
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Bachelor degree from a reputable university.
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Excellent Communication.
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PC Literate (Excel, Internet, word, PowerPoint, ETC…).
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