Customer Service Director

Job Title: Customer Service Director
Company: Squishy SCS
Location: Muharraq, Bahrain
Salary: BHD 2.800 per month

Job Type: Full-time

Squishy SCS is seeking an experienced and customer-focused Customer Service Director to lead and enhance our customer support operations. This role is responsible for developing service strategies, improving customer satisfaction, and ensuring a high-quality experience across all customer touchpoints.

Key Responsibilities

• Develop and implement customer service strategies and policies
• Lead, mentor, and manage the customer service team to achieve performance targets
• Monitor and analyze customer service metrics (e.g., response time, resolution rate, customer satisfaction)
• Handle escalated customer issues and ensure timely resolution
• Improve processes to enhance efficiency and customer experience
• Collaborate with other departments to address customer needs and feedback
• Implement training programs to develop team skills and service quality
• Ensure compliance with company standards and service excellence

Qualifications

• Bachelor’s degree in Business Administration, Communications, or a related field
• Proven experience in customer service management, preferably in a leadership role
• Strong leadership, communication, and interpersonal skills
• Excellent problem-solving and conflict resolution abilities
• Experience with customer service tools and CRM systems
• Ability to analyze data and drive performance improvements

Preferred Skills

• Experience managing large customer service teams
• Strong understanding of customer experience (CX) strategies
• Ability to work in a fast-paced, customer-centric environment
• Multilingual skills are a plus

Benefits

• Competitive salary package
• Leadership role with growth opportunities
• Supportive and collaborative work environment

الراتب المدفوع: BD٢٫٨٠٠ لكل شهر

موقع العمل: بشكل شخصي