Customer Service Dispatcher

Job Summary
We are seeking a detail-oriented and highly organized Customer Service Dispatcher to join our logistics and transportation team. The ideal candidate will coordinate freight and fleet operations, manage dispatching activities, and ensure seamless communication between drivers, clients, and internal departments. This role requires strong analytical skills, proficiency in transportation management systems, and excellent communication abilities to support efficient supply chain operations and transportation planning.

Duties

• Coordinate and dispatch freight shipments using transportation management systems
• Utilize tools for route planning, tracking, and optimizing delivery schedules.
• Manage multi-line phone systems to communicate effectively with drivers, clients, and internal teams.
• Enter data accurately into systems for shipping & receiving documentation.
• Monitor fleet management activities, including scheduling maintenance and tracking vehicle locations via GPS.
• Oversee shipping & receiving processes to ensure timely deliveries and pickups.
• Provide exceptional phone etiquette and communication skills to address customer inquiries and resolve issues promptly.
• Analyze logistics data to identify efficiencies, troubleshoot dispatching challenges, and improve overall transportation management.
• Collaborate with supply chain teams to support transportation planning and freight management strategies.

Experience

• Experience in dispatching within a logistics or transportation environment.
• Familiarity with transportation management systems.
• Knowledge of transportation planning tools.
• Strong analysis skills with the ability to interpret data related to freight movement, fleet operations, and supply chain logistics.
• Experience working with multi-line phone systems, data entry tasks, shipping & receiving processes, and fleet management software.
• Excellent communication skills along with professional phone etiquette are essential for success in this role.

Job Type: Full-time

Pay: $47,840.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person