Customer Service Drums Lead Coordinator

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At World Oil we strive to be an employer of choice by recruiting, developing, and retaining a high performing and diverse workforce. As a family-owned company, our focus in work life balance fosters a healthy, safe, and productive work environment for all employees. World Oil values its amazing workforce that has contributed to the company’s success for over 80 years! Learn more about us at: https://worldoilcorp.com/about-us/.

As part of the Company’s employment screening process, any applicant to whom an offer of employment is made must pass a test for controlled substances, under the procedures of World Oil Drug & Alcohol policy. Employment offers are conditioned on a negative test result.

Position Summary:
The Customer Service Drums Lead Coordinator is responsible for coordinating the acceptance of drums
to ensure accurate for incoming loads. The position ensures that customers are highly satisfied with the
service provided at the facility and ensures that facility permit requirements are met and remain
compliant on a daily basis.

Essential Duties and Responsibilities:
The essential functions include, but are not limited to the following:
Provide exceptional customer service by responding to inquiries, resolving issues, and
addressing customer concerns related to drums and drum accessories via phone and email.
Completes waste acceptance by truck in the plant, profile & analysis approval, advance sample
profiling, review manifests/safety data sheets’ descriptions within permit criteria, waste codes,
etc.
Manages and oversees the order fulfillment process, including order entry, tracking, and
delivery.
Collaborates with other departments, such as logistics and inventory, to ensure timely and
accurate order processing.
Investigates and resolves customer complaints, issues, or escalations related to drums and drum
accessories.
Manages all acceptability approvals and rejections.
Assists customer on re-manifesting rejected drums to an alternate Treatment, Storage, and
Disposal Facility.
Works with accounting, researches any and all customer billing complaints, and generates
credits as needed.
Approves profiles & manifest entry when needed, responsible for scheduling incoming drum
loads and shipping drums loads, and assisting department manager with miscellaneous duties.
Ensures that facility permit requirements are met and remain compliant on a daily basis.

Other Functions:
Researches for manifest copies, invoice problems and electronically sends out brochures, pricing
information, etc.
Works on-call 24 hours/day, 7 days/week on a rotating 1st-on-call with other representatives
schedule as needed.
Performs other related duties as assigned.

EEO Statement: It is the policy of World Oil and its subsidiaries to provide equal opportunity for all applicants and employees. The Company does not discriminate on the basis of race, age, color, religion, sex/gender, gender identity/gender expression, sexual orientation, marital status, medical condition, military/veteran status, national origin, ancestry, disability, genetic information, reproductive health decision making, or any other status protected by state or federal law.