Customer Service - Ecommerce (Female Arabic speaker)

Responsibilities

• Respond promptly and professionally to customer queries via email, live chat, and social media platforms (Instagram, Facebook, WhatsApp)
• Resolve customer complaints, process returns, and escalate issues when necessary.
• Monitor and manage DMs, Comments, and product-related questions on social platforms.
• Provide after-sales support and follow up to ensure customer satisfaction.
• Collaborate with logistics teams to resolve order and delivery issues.
• Maintain organized records of customer interactions and transactions
• Generate reports related to customer service performance, product issues, and stock availability.
• Assist in data entry work such as Product uploads and Stock updates.

Requirements

• Diploma or Bachelors in-related
• Proven experience in customer service, preferably in E-commerce or retail.
• Strong reading and writing skill in Arabic is mandatory.
• Familiarity with social media platforms (Instagram, Facebook, TikTok) for business use.
• Experience with eCommerce platforms like Shopify, WooCommerce, or similar is a plus.
• Ability to multitask and manage time effectively.

Job Types: Full-time, Permanent

Pay: AED5,000.00 - AED5,500.00 per month

Application Question(s):

• What is your expected salary?
• Can you start immediately?