Customer Service English account

Job Summary: Customer Service & Sales Representative

Teleperformance (TP) Cairo is seeking fluent English speakers for a full-time, on-site Customer Service Representative position in New Cairo. This role combines premium customer support with target-driven upselling to maximize performance-based incentives.

Key Details:

• Role: Customer Service Representative – Upselling Commissions
• Location: New Cairo (On-site)
• Schedule: Full-time, 5 days/week (9 rotational hours, 2 rotational days off)
• Requirements: English fluency, strong communication skills, and a customer-centric mindset (prior service/sales experience is a plus).

Core Responsibilities:

• Deliver exceptional customer support and resolve inquiries efficiently to ensure high satisfaction.
• Identify customer needs and pitch complementary products/services to meet upselling targets.

Compensation & Benefits:

• Financial: Net salary up to 19.9K EGP, KPIs paid in Euros (€), and uncapped upselling commissions.
• Logistics: Company transportation provided (including door-to-door security for female employees).
• Coverage: Medical insurance (up to 400K EGP/year) and social insurance.
• Perks: On-site gym and gaming arena, corporate retail discounts, free VPN lines, and subsidized professional development courses.

Pay: E£19,000.00 - E£23,000.00 per month

Education:

• Bachelor's (Required)

Language:

• English (Required)

Location:

• New Cairo (Required)

Work Location: In person