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Customer Service Executive
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- Act as the primary point of contact for customers, addressing inquiries and resolving issues in a timely manner, ensuring a seamless experience.
- Utilize customer relationship management (CRM) software to track interactions, manage inquiries, and maintain accurate customer records for personalized service.
- Proactively identify customer needs and provide tailored recommendations, enhancing customer satisfaction and promoting loyalty to the brand.
- Collaborate with cross-functional teams, including sales and technical support, to escalate issues and ensure efficient resolution of complex problems.
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