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Customer Service Executive

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Company: Policy Bazaar Insurance Brokers Pvt. Ltd.


Location: Sector 44, Gurugram

(Walk-in Interviews only)


How to Apply:


If you are interested in joining our team, please share your resume at shreyakumari1@policybazaar.com or WhatsApp at 9560944995


Employment Type: Full-time


Salary range: ₹2.5 - ₹3.5LPA, depending on relevant experience.


Job Description:


Policy Bazaar is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Executives. In this role, you will be responsible for managing customer inquiries and driving sales through various channels. This is a blended process position, offering a dynamic work environment where you can grow and develop your skills.


Responsibilities:


- Handle customer inquiries via phone, email, and chat.

- Provide detailed information about our products and services.

- Assist customers in making informed decisions about their insurance needs.

- Maintain accurate records of customer interactions and transactions.

- Resolve customer complaints in a professional and timely manner.

- Collaborate with team members to improve customer satisfaction.


Requirements:


- Experience: 0-4 years in customer service or sales.

- Excellent communication and interpersonal skills.

- Ability to handle high-pressure situations and resolve conflicts effectively.

- Basic computer skills and familiarity with CRM systems.

- Strong problem-solving abilities and attention to detail.

- High School Diploma and Bachelor's degree preferred.


Working Conditions:


- 6-day working week.


We do not conduct virtual interviews.


Policy Bazaar is an equal opportunity employer and welcomes candidates from all backgrounds to apply.

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