Customer Service Executive

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you. Job PurposeTo support effective end-to-end implementation of regulatory circulars issued by the RBI and other regulators by coordinating with internal stakeholders, tracking actions, and ensuring timely and compliant closure as per the Bank’s governance standards.Key Accountabilities* Central coordination for dissemination and implementation of regulatory circulars.* Identification of impacted functions and facilitation of action ownership.* Tracking and follow-up on implementation progress and closure documentation.* Preparation of periodic management updates and dashboards.* Liaison with business, risk, operations, and other functions to ensure regulatory compliance alignment.* Manage the day-to-day operations of the regulatory compliance tracking tool, ensuring its smooth and efficient functioning, and actively identifies and implements improvements to its effectiveness and other related processes* Providing additional support to compliance advisory teams as may be requiredJob Duties & responsibilities* * Review and summarize regulatory circulars for internal communication.* Coordinate assessment discussions and obtain feedback from relevant stakeholders.* Maintain and update the regulatory circular tracker with actions and timelines.* Monitor progress, escalate delays, and ensure closure evidences are documented.* Support internal governance forums with implementation status updates.* Assist in continuous improvement of the circular tracking and compliance process.* Oversee the regulatory compliance tracking tool's daily operations, ensuring smooth functioning, and drives improvements to its effectiveness and other related processes* Support regulatory compliance head and advisory teams for additional support as may be required.