Customer Service Executive

Join us at LOKAL as we redefine the future of budget accommodations across Pakistan. If you're passionate and have the ability of attention to detail and the ability to work collaboratively with a team, we invite you to apply and be part of our exciting journey.

Your Impact:

As a Customer Service Agent fluent in English, you will be a vital part of our customer service team, handling inbound and outbound calls primarily in Arabic and English. You'll provide excellent service, address customer inquiries and concerns, and ensure a positive customer experience. Proficiency in CRM systems, OTA management, query resolution, ticketing, and tracking will be integral to your daily operations.

Your Daily Responsibilities:

• Handle inbound and outbound calls in English, assisting customers with inquiries, bookings, and issue resolution.
• Utilize CRM systems, OTA platforms, and other tools to manage customer interactions and details efficiently.
• Deliver exceptional customer service while maintaining professionalism and a positive attitude.
• Ensure accurate and timely recording of customer interactions and details.
• Address customer complaints and escalate complex issues to the appropriate department for resolution.
• Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers.

Your Expertise:

• Fluency in English is a must.
• Strong verbal and written communication skills.
• Previous experience in a customer service or call center role is advantageous.
• Ability to handle a high volume of calls while maintaining quality service.
• Proficiency in CRM systems, OTA management, query resolution, ticketing, and tracking.
• Positive and proactive attitude with excellent problem-solving skills.

Location and Benefits

This position is based in Karachi (Clifton).

Job Type: Full-time

Pay: Rs40,000.00 - Rs45,000.00 per month

Application Question(s):

• Please mention current salary
• Please mention expected salary

Experience:

• customer service: 5 years (Required)
• sales: 1 year (Required)

Language:

• English (Required)

Work Location: In person