Customer Service Executive

Job description

At LOKAL Rooms, we are seeking a Customer Service Executive who will be a vital part of our customer service team, handling inbound and outbound calls; providing excellent service, addressing customer inquiries and concerns, and ensuring a positive customer experience. Proficiency in CRM systems, query resolution, and tracking will be integral to your daily operations.

Your Daily Responsibilities:

• Handle inbound and outbound calls, assisting guests/ clients with inquiries, bookings, and issue resolution.
• Deliver exceptional customer service while maintaining professionalism and a positive attitude.
• Ensure accurate and timely recording of customer interactions and details.
• Address customer complaints and escalate complex issues to the appropriate department for resolution.
• Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to customers.

Your Expertise:

• Strong verbal and written communication skills.
• Previous experience in a customer service or call center role is advantageous.
• Ability to handle a high volume of calls while maintaining quality service.
• Positive and proactive attitude with excellent problem-solving skills.

Location:

This position is based in Clifton, Block 9

Job Type: Full-time

Pay: Rs50,000.00 - Rs70,000.00 per month

Application Question(s):

• Will you be comfortable commuting to office in Block 9, Clifton?
• Please mention current salary.
• Please mention expected salary.

Experience:

• Customer Service: 1 year (Required)

Work Location: In person