Customer Service Executive

Be the voice of Rushabh Sealink and ensure seamless customer experience by coordinating bookings, providing timely updates, and maintaining strong client relationships in the fast-paced logistics industry.

Key Responsibilities

Coordinate with Sales and Pricing teams for container bookings

• Place bookings with shipping lines, follow up, validate, and confirm all shipment bookings
• Build and maintain long-term customer relationships through excellent service
• Manage daily communication via emails and phone calls with customers & shipping lines
• Fetch and provide accurate vessel schedules to customers
• Ensure timely and accurate data entry into the operating system
• Direct customer queries or concerns to the appropriate department and provide prompt responses
• Use daily customer service reports to confirm all release requirements before container pickup

Requirements

• Strong communication skills — both verbal & written

 Minimum 2 years of experience in freight forwarding industry.

• Proficiency in MS Office & ability to handle operational systems
• Customer-focused mindset with problem-solving abilities

Detail-oriented and able to manage multiple bookings simultaneously

Compensation: Max. ₹30,000 In-hand, to be finalized based on the candidate’s experience and capabilities

Job Types: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

Application Question(s):

• Question 1

“Please tell about 1 shipment you personally handled—from booking to final delivery.”

Question 2
“What is the difference between demurrage and detention?”

Question 3
“Who issues the Delivery Order, and why is it required?”

Question 4
“Under an FOB shipment, what is your responsibility as a forwarder?”

Question 5
“The vessel has arrived, but the customer hasn’t paid local charges. What do you do?”

Question 6
“Name any three documents used in an export shipment.”

Question 7 -
“Who do you coordinate with daily in your current role?”

Education:

• Bachelor's (Preferred)

Language:

• English (Preferred)

Work Location: In person