Customer Service Executive

Job Description:

We are an established e-commerce company with 12+ years of experience, looking for a Customer Support Executive to handle customer interactions across multiple platforms and ensure a smooth post-purchase experience.

Key Responsibilities:

• Handle customer queries via calls, WhatsApp, email, and social media
• Process order tracking, cancellations, returns, refunds, and replacements
• Resolve customer complaints politely and within TAT
• Coordinate with warehouse, logistics, and operations teams
• Update customer details and interaction records in CRM
• Follow up on pending customer issues until closure
• Maintain high customer satisfaction and retention

Required Skills:

• Excellent communication skills (English & Tamil mandatory)
• Experience in e-commerce / online retail customer support
• Familiar with order management systems, CRM tools
• Ability to handle high-volume customer interactions
• Strong problem-solving and interpersonal skills

Preferred Qualifications:

• Any graduate
• Prior experience in D2C brands / online marketplaces

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Provident Fund

Work Location: In person