Customer Service Executive

الوصف الوظيفي

Job Title

Customer Service Executive

Location

Saudi Arabia

Employment Type

Full-Time

Job Summary

The Customer Service Executive is responsible for providing high-quality support to customers by handling inquiries, resolving complaints, and ensuring customer satisfaction. The role requires strong communication skills, problem-solving abilities, and a customer-focused approach to enhance the company's service standards and brand reputation.

Key Responsibilities

• Handle customer inquiries through phone, email, chat, and in-person interactions.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints and issues in a professional and timely manner.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Coordinate with internal departments for effective problem resolution.
• Process service requests, feedback, and escalations as per company guidelines.
• Maintain a positive, courteous, and helpful attitude at all times.
• Meet service quality standards, response times, and performance targets.
• Assist in improving customer service processes and procedures.

Essential Qualifications

• Minimum qualification: Higher Secondary / Diploma / Bachelor's Degree (preferred).
• Prior experience in customer service, call center, or support roles is an advantage.
• Basic knowledge of customer relationship management (CRM) systems is preferred.
• Ability to communicate in English (Arabic knowledge is an added advantage).
• Willingness to work in shifts, weekends, or flexible schedules if required.

Skills Required

• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Customer-focused and service-oriented mindset.
• Ability to handle pressure and manage multiple tasks.
• Good interpersonal and teamwork skills.
• Basic computer skills (MS Office, email, data entry).
• Professional attitude and positive work ethics.