Customer Service Executive - Collections

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Job Purpose

To ensure timely collection of outstanding payments from customers, maintain healthy receivables, reduce overdue debts, and support the credit control process to maintain a positive cash flow.

Key Responsibilities

• Follow up with customers through calls, emails, and visits for outstanding payments.
• Monitor accounts to identify overdue payments and initiate collection efforts.
• Coordinate with the sales, billing, and credit control teams to resolve disputes or discrepancies in invoices.
• Share periodic reminders and dunning notices to customers as per credit policy.
• Negotiate and finalize payment plans with customers wherever required.
• Maintain accurate records of collection activities, communications, and commitments.
• Prepare and submit daily/weekly/monthly collection status reports to management.
  
  

Minimum qualification & experience : Graduate with minimum 2 Years of experience

Desired Skill sets

• Basic knowledge of Excel & MS Word & S4H