Customer Service Executive – Howrah, India

Are you looking for a customer service position in Howrah? Are you ready to take your career to the next level? We’re on the lookout for passionate Customer Service Executives to join our growing team in Howrah. If you are looking for call center jobs in Howrah with a dynamic work environment, this is your opportunity to work for a leading customer experience company and become a customer experience professional. At Fusion CX, we offer not just a job but a pathway for growth, along with competitive pay, excellent shift allowances, and the chance to make a real impact on customer experiences. Multiple openings; apply now!

Job Description

Key Responsibilities of the Customer Service Executive in the Howrah team:

• Handle inbound calls from customers, assisting with their inquiries and providing solutions.
• Address customer concerns and queries related to products, orders, and services offered by the eCommerce platform.
• Maintain high levels of customer satisfaction through clear, efficient, and empathetic communication.
• Ensure accurate data entry and timely follow-up on customer requests.
• Adhere to company policies, guidelines, and quality standards.

Job Requirements

Required skills, qualifications, and experience to excel in the role of Customer Service Executive in Fusion CX in Howrah:

Qualifications and Experience:

• Prior experience in customer service or BPO is preferred but not required.
• Excellent communication skills in both Hindi and English.
• Comfortable working in a fast-paced, target-driven environment.

Working Conditions:

• Work-from-office position at Webel IT Park, Ankurhati, Howrah.
• A formal dress code is required.

Application Requirements:

Please bring the following documents for the interview:

• Updated Resume
• Original Aadhar Card
• PAN Card
• Bank Account Details
• Last Educational Qualification Certificate

Why Join Fusion CX?

If you are looking for customer service associate jobs in Howrah with great salary packages, shift allowances, and career growth opportunities, look no further. We offer a supportive work environment where your contributions are valued, along with opportunities to grow with a global customer experience transformation company that works with an established e-commerce platform. Apply now and join us for an exciting career in customer service!