Customer Service Executive - Mumbai

Job Description

• Handle reservation inquiries via phone, email, and online booking platforms
• Manage end-to-end booking processes including confirmations, modifications, and cancellations
• Provide accurate information regarding room availability, rates, packages, and hotel services
• Coordinate with front office, sales, and operations teams to ensure seamless guest experience
• Resolve customer queries and complaints professionally and within defined timelines
• Maintain and update reservation records in PMS/CRM systems
• Upsell rooms, packages, and additional services when appropriate
• Ensure adherence to company policies, service standards, and SOPs
  
  

Job Expectations

• 1–2 years of experience in reservations or customer service within the hospitality industry
• Strong verbal and written communication skills
• Customer-focused attitude with problem-solving abilities.
• Familiarity with reservation systems, PMS, and online booking portals.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Basic computer skills (MS Office, email communication)
• Willingness to work in shifts, including weekends and holidays.
  
  

Minimum Qualification

Bachelor's and Masters degree in Hotel Management or related field like BBA/MBA - Marketing & Sales.

Minimum Job Experience

1-2 years

Reporting To

Deputy General Manager- Marketing

Travel

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