Fashion Consultant

Position Overview

We are looking for a Sr Fashion Consultant who would be responsible for delivering exceptional customer service, driving sales, and ensuring a smooth and positive store experience. The role focuses on understanding customer needs, recommending suitable products, and maintaining store standards.

Key Responsibilities

1. Customer Service & Engagement

• Welcome customers and assist them in identifying products that meet their needs.
• Provide product knowledge, features, and benefits to help customers make informed decisions.
• Address customer queries, concerns, and complaints with professionalism.

2. Sales Achievement

• Meet and exceed daily/weekly/monthly sales targets.
• Promote new arrivals, key products, and ongoing offers.
• Support upselling and cross-selling to maximise store revenue.

3. Store Operations

• Ensure merchandise is neatly displayed, well-stocked, and in line with visual merchandising guidelines.
• Assist with inventory management, stock replenishment, and tagging.
• Maintain cleanliness and organisation of the sales floor and fitting rooms.

4. Transaction Handling

• Process sales through POS systems accurately.
• Manage exchanges, returns, and billing with efficiency and accuracy.
• Ensure all cash handling procedures are followed.

5. Team Collaboration

• Work closely with the store team to achieve overall store targets.
• Participate in daily briefings, training sessions, and store activities.
• Support colleagues during peak hours and events.

Qualifications & Skills

• 0–3 years of experience in retail or customer-facing roles.
• Strong communication and interpersonal skills.
• Basic understanding of sales techniques and customer service principles.
• Ability to multitask and work under pressure.
• Comfortable with POS systems and basic computer applications.
• Flexibility to work shifts, weekends, and holidays.

Personal Attributes

• Energetic, approachable, and customer-focused.
• Positive attitude and eagerness to learn.
• Good grooming and professional presentation.
• Problem-solving mindset with attention to detail.