Customer Service Executive - Project Planning & Implementation

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description Responsible for all aspects of project/program management associated with the implementation of assigned external customer-facing projects/programs and internal non-customer facing projects/programs

Responsible Project scope analysis, project planning, resource management, vendor/Partner management, network deployment, migration activities, program monitor and control

Manage the integration of vendor/partner tasks, track and review vendor/partner deliverables

Provides guidance and expertise in project management using a structured project management methodology to define and carry out business objectives

Provides technical guidance to the project team, handles issues/risks and manages deliverables/timelines associated with the project and/or dependent projects

Primary points of contact in on-site between Customer, Field partner and offshore project team and lead cross-functional delivery teams to achieve deliverables and business benefits

Allocate project roles as per project requirements. Engage and lead the virtual team throughout the project. Develop and maintain relationships across the Technology

Tracking the progress against the baseline plan and, when a problem can impact the commitments made with a customer, reporting alerts to the project organization and escalates all issues to management chain

Responsible for change request, planned events and manage changes and adhere to the change management system defined for the projects

Responsible for ensuring requirements documentation is established upon milestone date, coordinates with respective team/stakeholder if process documentation is needed for specified project, responsible for loading artifacts into Customers systems per established process, creates and manages detailed project plan

Monitor and control the performance and quality of the project to meet the deliverables, Hold regular progress & stakeholder meetings, stage review meetings and closure meetings

Ultimately responsible for a successful end to end delivery of the project