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Customer Service Executive- UAEN Only
United Arab Emirates
Job Purpose
First point of Contact for the customer at Sales Office.
- To assist the Business in Customer Service-related Tasks.
- Follow up on the pending Business Cases/ complaints with respective departments
- To input data in the system within minimum time and without any error for disbursal
- Job Content (List Deliverables, Performance Measures and Main Tasks)
- Timely response to the requests placed by business
- Provide a correspondence service and presentation support to ensure timely and efficient communication and action.
- Reduced TAT/ appropriate response
- Leads received for call center, referrals- follow up cases till closure.
- Daily Sales Report
Job Knowledge & Skills
1. Possess knowledge of computer skills and understanding of process
2. Able to interpret the problems and direct it to concern for appropriate action
3. Managerial & Leadership Time management
4. Interpret the instructions given by Business and put them in action
What we offer you:
- Competitive salary package
- Strong emphasis on work-life balance and wellbeing across the bank
- World-class Learning & Development platform and career development
- Generous annual leave entitlement and Private Healthcare
- Preferential banking facilities for employees
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