Customer Service Executive_ACG Pharmapack (Pharma packaging industry (Films and foils))

Job Purpose

We are looking for Customer Service Executive at Kandivali, Mumbai office for 6-8 months.

About the Role

Role- Customer Service Executive

Education- Any Graduate

Gender preference- Any

Must have good Communication skills

Must have worked in manufacturing companies work culture

Experience from MNC is most preferred

CTC- Can be discussed during interview process

Responsibilities

• Maintain existing business, build rapport with customers and collaborate with Sales Manager to deliver customer requirements.
• Monitor end to end supply chain of products to ensure customer satisfaction.

Core Functional

• Error free Order booking within 1-2 days from the date of clear PO.
• Follow up with customers for collection of payments to maintain DSO & submit daily update Sales head (exports).
• To keep track of dispatch date for commercial orders and sample orders and proactively follow up with logistics/dispatch team to ensure that the orders are dispatched on time. If there are any deviations, then proactively inform to sales manager/customer and take corrective actions to resolve.
• Control and Manages key business metrics like DOH and DSO as per budget.
• Monitor despatches / Sales Hold at respective locations.
• Communicate to internal & external customers on the updates on timely basis.
• Log customer complaints and ensure closure of complaints / queries as per agreed timelines.
• Ensure updation of SAP database including Customer Master, Product Master for error free transactions.

Internal Process

• Provide information to Sales Managers regarding sales quantity, values, ASPs for preparing monthly MIS report.
• Ensure timely invoicing for shipments from ACG to customer.

Key Result Areas

• Achieve budgeted Volume & Values for region.
• Achieve budgeted DSO & DOH.
• On time despatch of orders.
• Timely closure of customer complaints.
• Manage efficiently inventory in order to ensure that there is no old stock and supply product with quick lead times.