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Customer Service Head (3854)
Job Accountabilities
- Achieve the assigned targets for the Branch in both assets and liabilities to ensure that targets are met through walk-in customers, relationship building, existing customer base, companies and new to bank clients in a transparent & ethical way.
- Identify customer basic needs and Provide the individual customers with basic information on all Bank’s product and service to increase customer awareness and ensure high level of quality service.
- Handle customers queries and complaints and ensure effective closure within the set TAT to ensure a high level of quality service
- Contribute with the Branch Manager in setting the sales plan, daily sales activities and action plan to market and sell the bank's products and services in addition to maintaining a solid relationship with important/sensitive customers while Identifying promising prospects to increase the portfolio and ensure a continuous flow of sales revenue.
- Coaches and advises subordinates on how to target and increase sales opportunities by providing the necessary guidance and support to promote a sales and service driven culture.
- Transfer knowledge, provide guidance, influence and act as a role model to subordinates and younger staff and ensure that all new hires learning process is applied smoothly.
- Prepare and submit daily sales reports including sales activities and call reports to the Branch Manager to track daily sales performance and achievements versus the set budget in addition to providing any required recommendations when needed
Qualifications and Experience:
- Bachelor’s degree in Commerce, Business Administration or its equivalence.
- Min 5 years of experience in sales or a relevant field, preferred exposure in Branches within Banking Industry, and leadership courses will be considered as an asset
Skills:
- Good command of English and Arabic languages (written and spoken)
- Good leadership, decision making and negotiation skills
- Good communication skills
- Good planning and organizing skills
- Strong Business Acumen of external market and up-to date market trends and practices.
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