Customer Service & IT Officer

Job Description: Customer Support & IT Officer

We are looking for a reliable and customer-focused Customer Support & IT Officer to support daily operations by assisting customers, handling inquiries, and providing basic IT-related support to the team. This role is primarily customer service–oriented but requires general familiarity with IT tools, software, and simple troubleshooting.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate information, resolve issues, and ensure a positive customer experience.
• Maintain records of customer interactions, feedback, and resolutions.
• Assist with onboarding new customers and guiding them through basic processes or product usage.
• Provide or be willing to learn basic IT support for staff, such as troubleshooting simple software or hardware issues.
• Coordinate with external IT service providers when advanced technical support is required.
• Ensure systems, tools, and platforms used by the team run smoothly.
• Support administrative tasks related to customer service and IT operations.

Qualifications:

• Previous experience in customer service or support roles is preferred.
• Basic understanding of computers, common software (MS Office/Google Workspace), and simple troubleshooting.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to remain calm and polite under pressure.
• Good organizational skills with attention to detail.
• Willingness to learn and adapt to new tools and systems.

Job Type: Full-time

Pay: Rs45,000.00 - Rs65,000.00 per month

Work Location: In person