Customer Service & Lead Generation Associate

At Klynk , we’re reinventing the way people cook. From Riku (world’s first automatic rice & curry maker) and Semi (smart induction cooktop) to the Klynk App & Recipes platform , our mission is to make cooking smarter, faster, and more joyful.

Role Overview

We are looking for an enthusiastic and empathetic Customer Associate who will play a dual role in lead nurturing and customer relationship management. You will be the voice of the brand — guiding potential buyers through their purchase journey, resolving queries, and delivering a smooth and delightful experience.

Key Responsibilities

Lead Nurturing

• Interact with inbound leads across WhatsApp, calls, email, and social media.
• Understand customer expectations, use-cases and pain points; provide the right product information.
• Build trust by offering personalised demos, comparisons, and feature explanations.
• Follow up with warm leads consistently (without being pushy) to support decision-making.
  
  

Customer Experience & Support

• Assist customers pre-purchase and post-purchase — installation, onboarding, usage queries, etc.
• Track open customer tickets and ensure timely resolution by coordinating with internal teams.
• Maintain accurate customer and lead logs in CRM tools.
  
  

Insights & Collaboration

• Capture customer concerns, FAQs, feedback and feature requests; share inputs with product & marketing.
• Identify opportunities to upsell / cross-sell when relevant — ethically and with value focus.
  
  

Contribute ideas to improve sales scripts, help docs, and customer communication.

Requirements

What Makes You a Great Fit

• 0–1 years of experience in Customer Support, Inside Sales, or Relationship Management.
• Excellent communication skills — friendly, crisp, and reassuring.
• Naturally empathetic with strong problem-solving instincts.
• Tech-savvy and comfortable learning smart consumer devices.
  
  

Comfortable working with CRM tools and maintaining logs.

Benefits

Why Join Futuristic Labs

• Work at the intersection of technology + food + consumer lifestyle.
• Be a core part of customer-facing strategy — not just support.
• Vibrant, open, and collaborative team culture.