Customer Service & Listing Agent

Job Summary:

The Customer Service & Listings Agent plays a key role in supporting clients and internal real estate agents by handling inquiries, managing property listings, and ensuring a seamless customer experience. This role combines excellent customer service skills with strong attention to detail for managing property data across multiple platforms.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and online channels regarding property availability, viewing schedules, or general inquiries.
• Provide accurate information about real estate services, listings, and procedures.
• Assist clients in scheduling property viewings and coordinating with agents.
• Handle minor complaints or service issues and escalate complex matters to supervisors or property consultants.
• Maintain a professional and positive tone in all customer interactions to uphold the company’s brand image.
• Upload and update property listings on company website, CRM systems, and property portals (e.g. Bayut, Dubizzle, Property Finder).
• Ensure accuracy of property details, images, prices, and location information.
• Coordinate with agents to collect missing listing data or media (photos, videos, floor plans).
• Monitor expired or outdated listings and ensure timely renewal or removal.
• Track listing performance and generate basic reports if needed.
• Maintain and update client and property records in the CRM system.
• Support the sales and leasing team with documentation or client follow-ups.

Qualifications:

• High school diploma required; diploma or degree in business, real estate, or related field is an advantage.
• 1+ year of experience in customer service, preferably in real estate or a property-related field.
• Strong communication skills (English required; Arabic or other languages are a plus).
• Basic understanding of the real estate market in the UAE.
• Experience with real estate portals (Bayut, Dubizzle, Property Finder) and CRM systems (e.g. PropSpace, Salesforce) is an advantage.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Detail-oriented with strong organizational and multitasking skills.
• Ability to work under pressure and adapt to a fast-paced environment.

Industry

• Real Estate

Employment Type

Full Time

Job Type: Full-time