Customer Service Manager

Since 2003, Smart Gym has been a leading brand name in the Fitness Industry. With over 22 years of success, We've built a solid reputation through dedication, consistency and premium service delivery. We proudly operate 10 branches across Nasr City, Heliopolis, Sheraton & New Cairo, serving thousands of loyal members every day.

We’re currently seeking an experienced Customer Service Manager to lead and develop our customer service team, ensuring the highest level of satisfaction and service excellence across all customer touchpoints. This role requires a hands-on leader with strong communication, problem-solving, and people management skills. 

Key Responsibilities:

- Supervise and support the daily operations of the customer service team.

- Set performance goals and KPIs for team members and monitor results.

- Handle escalated customer issues with professionalism and efficiency.

- Train, mentor, and motivate the team to deliver exceptional service.

- Develop and implement customer service policies and procedures.

- Collaborate with other departments (sales, operations, etc.) to ensure a seamless customer experience.

- Analyze customer feedback and complaints to improve service quality.

- Prepare and present regular reports on service performance to management. 

Requirements:

- Bachelor’s degree in Business Administration or a related field.

- 3-5 years of experience as a Customer Service Manager.

- Strong leadership, communication, and interpersonal skills.

- Experience in handling complaints and conflict resolution.

- Ability to work under pressure and manage a team effectively. 

What We Offer:

- Competitive salary + performance-based bonuses.

- Medical & social insurance.

- Free Gym Membership 

- Growth opportunities within a fast-expanding company.

- A supportive and dynamic work environment. 

If you're passionate about making an impact, growing your career and being part of a well-established yet forward-thinking company, then Smart Gym is the place for you.

You can also apply by sending your CV through email Hr.manager@smartgym4all.com