Customer Service Manager

Service Manager at ABC Coffee Roasters, Dubai

Required work experience: at least 3 years in hospitality

ABC Coffee Roasters is a chain of premium cafes/reastaurants. Today, our company has 12 cafes (3 in Dubai), 2 central kitchens and 2 roasteries in 2 countries. (And next year - London)

We are building the most recognizable coffee brand in Dubai and we are looking for a person for the position of a Service Manager who shares our values and ready to grow with our young team of enthusiasts.

Key responsibilities:

· Supporting recruitment: sourcing, interviewing and candidate evaluation

· Onboarding and training new team members, including corporate culture, service standards, and floor mentoring

· Daily control of service, uniform, display, food and beverage standards

· Conducting final exams and arranging additional trainings as needed

· Driving improvements in service and team operations through feedback and regular audits

Our expectations from you:

· Active attitude and people-oriented mindset

· English level C1, Russian would be an advantage

· Solid knowledge of service standards and team training experience

· Strong organizational, leadership and stress-resistance skills

Terms of our cooperation:

• Work schedule 6/1 (rolling days-off), 8-hour shifts
• Salary from 10000 AED
• Compliance with Labor Law
• Work in a large like-minded team
• Opportunity for professional growth and career development