Customer Service Manager

🌟 Key Responsibilities

• Lead, coach, and motivate a team of Class Mentors to achieve monthly KPIs in course completion, engagement, and referrals.
• Increase student activity and satisfaction by driving consistent class attendance and proactive learning engagement.
• Develop and execute strategies to generate new referral leads and improve conversion rates.
• Monitor performance data, analyze trends, and design action plans for continuous improvement.
• Collaborate with senior management to align operational goals with overall business objectives.
• Conduct regular coaching, performance reviews, and training sessions to enhance team capabilities.

✅ What We’re Looking For

• Bachelor’s degree or above.
• At least 5 years of experience in Customer Success, Account Management, or Education-related roles, including 1+ year in a managerial position .
• Strong command of English and Arabic , both written and spoken.
• Proven track record of meeting or exceeding performance-based KPIs (e.g., engagement, course utilization, referrals).
• Excellent leadership, coaching, and interpersonal skills.
• Data-driven mindset, with strong analytical and problem-solving abilities.
• Highly adaptable and thrives in a fast-paced, evolving environment.