Customer Service Manager (CSM)

Service Coordinator - Service Manager

Key Responsibilities

• Schedule and dispatch service technicians for appointments, adjusting for urgency in battery/power systems or client sites.​
• Coordinate with teams to resolve delays, handle complaints, and ensure timely delivery while tracking inventory and service records.​
• Prepare performance reports, monitor KPIs like response times, and contribute to service policies for compliance in tenders/procurement.​

Required Qualifications

• Bachelor's in business, engineering, or related field; 3-5 years in service coordination or customer support, ideally in energy/tech sectors.​
• Proficiency in MS Office, CRM tools, and knowledge of regulatory standards like those for medical devices or power equipment.​
• Experience in care/management preferred for supervisory roles.​

Essential Skills

• Strong organizational and communication abilities for client liaison and team motivation.​​
• Problem-solving, record-keeping, and familiarity with IT infrastructure or logistics.​
• Ability to manage budgets, vendors, and multi-department coordination.

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Job Types: Full-time, Permanent

Pay: ₹14,459.49 - ₹36,317.35 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Work Location: In person