Customer Service Manager (Trade Specialist) (Mashreq Global Network Pakistan)

Act as Focal point of contact for all Trade queries received from Corporate Clients
- Understand client expectations & deliver finest service delivery.
- Ensure end-to-end solution to the satisfaction of Corporate client.
- Engages RM, Product Sales, Operations Partners and other key internal stakeholders to solve client’s day to day account & transactional related issue and queries within the agreed SLA while maintaining highest quality standards
- Daily interaction and activity coordination with all units of the Bank that contributes direct or indirectly to the business objectives and goals.
- Coordinate with operations to define resolution / process changes / workflows to improve service levels and document the same.