Customer Service Manager - Ulta Beauty

Ulta Beauty is coming to Dubai!

We’re thrilled to announce the launch of Ulta Beauty’s first store in Dubai , opening soon at Dubai Mall !

As one of the leading beauty retailers in the U.S., Ulta Beauty is known for celebrating every kind of beauty, offering a wide range of cosmetics, skincare, haircare, and fragrance brands, along with expert services and a welcoming experience.

Now, we’re bringing that same energy and excellence to Dubai and we’re building a passionate team to make it happen.

Join us in shaping the future of beauty!

Role Profile:

To deliver exceptional in-store and online customer experiences that reflect the brand’s values, drive loyalty, and increase customer satisfaction across all touchpoints within the retail cosmetics environment.

The below Key Performance Areas include but are not limited to:

• Develop and implement customer experience strategies across retail stores
• Collaborate with General Manager and beauty advisors to ensure a consistent, high-quality customer experience.
• Monitor and respond to customer feedback from in-store surveys, online reviews, and social media.
• Lead training sessions , coaching for frontline staff on customer service excellence and brand representation.
• Coordinate with marketing to align promotions , loyalty programs and in-store events with customer expectations
• Analyze customer behaviour and feedback data to identify opportunities and improve shopping experience
• Ensure visual merchandising and store ambiance support a luxurious and welcoming experience.
• Resolve high-level customer complaints with professionalism and empathy.

Knowledge:

• Retail customer experience
• Team Leader
• Planning & organizing

Experience:

• 3-5 Experience in customer experience, retail operations, or store management—preferably in the beauty or luxury retail sector.