Urwah Admin

Alshaya Group

<p></p><div><b>Job No:</b> IND2025-IT14407
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<b>Location:</b> India<div></div><div><div><br>
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<div></div><p><b>(</b><b>This role is open for an Indian national only)</b></p><p><br>
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The Role:</b></p><p><br>
As CRM Analyst, you will support the day to day management and support the development of a marketing calendar and other marketing execution activities across the Middle East and North Africa (MENA) to ensure effective execution of campaigns. Working closely with senior managers you will execute data driven campaign solutions tailored to your audiences.</p>
<p>
The Below Key Performance Areas include but are not limited to:</p>
<ul><li>Develop an in-depth knowledge of retail marketing campaign creation</li><li>Utilise Exponea as our marketing automation platforms</li><li>Work with the Lead CRM Analyst to report on the campaign results and present in an easily digestible way to senior management</li><li>Help create a strong CRM value proposition to service identified segments through enhanced services and experiences</li><li>Improve the customer experience through refining the CRM campaigns end to end journey and lifecycles</li><li>Work with the wider team to ensure these segments are fully serviced through comms, experiences and product enhancements as appropriate
</li><li>Support brand loyalty programmes as a loyalty SME &ndash; consult role</li><li>Ability to utilise metrics/analytics to identify opportunities and measure results
</li><li>Excellent organisation and communication skills</li><li>Ability to manage a small team to success</li><li>Skilled in multi-tasking and supporting several projects simultaneously</li><li>Ability to manage diverse stakeholders (internal and external)
</li><li>Strong organisational, project management and analytical skills</li><li>Strong self-starter</li><li>Strong problem-solving skills</li><li>Excellent written and spoken English (Arabic a bonus)</li></ul>
<p><b>
 Knowledge:</b>
<br>
3+ years of experience in managing CRM analytics in an FMCG retail environment.<br>
3+ years in campaign execution<br>
3+ years of experience in a customer-centric, data-driven marketing role, within CRM/Loyalty<br>
Experience in Retail (business roles)<br>
Proficient in CRM Marketing Automation tools/Data Analytical and reporting tools such as Responsys, Exponea, Adobe, Manthan, Algonomy.<br>
Working understanding and hands-on experience of SQL, HTML, Javascript and tools like PSD/Adobe illustrator.<br>
Experience in email development industry best practices and benchmarks.<br>
 Workflow systems (JIRA), Google Analytics, Social media platforms, Email solution providers are a plus<br>
<br>
<b>Experience:</b><br>
 3+ years of experience in managing CRM analytics in an FMCG retail environment</p><br>
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<b>Advertised:</b> 20 Aug 2025<br>
<b>Application close:</b> 20 Sep 2025</div><p></p>

CRM Officer - Ecom Performance & Online Marketing - India

<p></p><div><b>Job No:</b> 4577821
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<b>Location:</b> UAE<div></div><div><div><br>
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<div></div><p><b>The Role:</b></p>
<p>
Upon completing the company's Manager In-Training Program, the Senior Managers for The Cheesecake Factory take turns in accomplishing three distinct roles in running the operation for the company; providing leadership for excellent customer service, directing the culinary department of the restaurant, and achieving the sales objectives of the company.</p>
<p>
Senior Managers also direct operational excellence, hire and train quality employees, and achieve the overall objectives of the restaurant in building sales and providing the highest quality of customer service in the industry.</p>
<p>
You will need to master all the key aspects of operating the business, which will also comprise part of your career development.</p>
<p><b>
Qualifications &amp; Requirements:</b></p>
<p>
You will have:</p>
<ul><li>A university degree in an appropriate field, or equivalent experience.</li></ul>
<ul><li>At least 5 years' retail experience as general manager of a fast-paced restaurant.</li></ul>
<ul><li>Financial skills, P&amp;L and inventory management experience.</li></ul>
<ul><li>Computer literacy.</li></ul>
<ul><li>Excellent English skills (both written and spoken).</li></ul><br>
<br>
<b>Advertised:</b> 20 Aug 2025<br>
<b>Application close:</b></div><p></p>

Senior Manager I - Cheesecake Factory - UAE

<p></p><div><b>Job No:</b> 4631321
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<b>Location:</b> UAE<div></div><div><div><br>
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<div></div><p><b>Role Profile:</b></p>
<p>
The Lead Paid Social Officer directly manages and co-ordinates the management of Paid Social advertising accounts (Meta, Snapchat, Tiktok) and related projects for Alshaya brands to deliver the best customer experience, marketing performance and commercial result.</p>
<p>
Working in the Dubai office and alongside the Paid Social Manager they will collaborate closely with the Performance Management team and the brands in their divisional squad to deliver the media plan for Paid Social and achieve campaign, customer and commercial objectives.</p>
<p>
They will be supported by and will provide day-to-day management to Cairo based Paid Social Officers, working with, coaching and coordinating this resource to deliver all tasks and projects on time and to the brief.</p>
<p>
They will employ and help to evolve the omni-channel operating model, to leverage full-funnel marketing to improve footfall, sessions and sales for stores and eCommerce at the best omni-channel ROI.</p>
<p>
They will work with continual focus on the customer, considering how we communicate with different customers audiences, improving how we engage with them and their customer experience, to help drive customer loyalty and growth.</p>
<p><b>
Performance Areas:</b></p>
<ul>
<li><b>Campaign &amp; Account Management</b>
<ul><li>Set up and maintain Paid Social accounts for Core brands as required, including billing and marketing tracking</li>
<li>Build and launch campaigns for Core brands as per agreed media plans and within agreed budgets</li>
<li>Monitor performance and optimize campaigns for Core brands to achieve or exceed customer, marketing and commercial KPIs</li>
<li>Manage Paid Social advertising spend to agreed budget and assist with month-end accounting process</li>
</ul></li><li><b>Reporting &amp; Analysis</b>
<ul><li>Build and share in-flight campaign reporting for Core brands, including insight and recommendations</li>
<li>Perform ad-hoc analysis as required eg. creative asset performance, including insight and recommendations</li>
<li>Create and present post campaign reviews to Core brand stakeholders, with detailed analysis, insight and recommendations</li>
</ul></li><li><b>Strategy &amp; Channel Development</b>
<ul><li>Help to translate Paid Social media strategy into tactics and action plans</li>
<li>Inform and help to build media plans, recommending the best use of Paid Social channels, placements and ad formats to achieve and exceed campaign objectives</li>
<li>Translate insight and recommendations into hypothesis and testing plans to answer key business questions and improve marketing performance</li>
<li>Lead and project manage key initiatives for Paid Social channels and with Core brands to develop new capabilities and improve marketing performance</li>
<li>Define and communicate best practice for Paid Social advertising to Core brands including the best use of placements, ad formats, creative and messaging to engage with customers and drive performance</li>
<li>Inform Alshaya teams of tends and new opportunities with Paid Social advertising</li>
</ul></li><li><b>People</b>
<ul><li>Lead the day-to-day management of the Cairo-based Paid Social squad including task allocation and management</li>
<li>Train and upskill new members of the Cairo Paid Social squad</li>
<li>Collaborate with other central teams to support all marketing activities</li>
<li>Collaborate with and act as Paid Social BAU POC for brands</li>
<li>Act as Alshaya BAU POC with media partners</li>
</ul></li><li><b>Expertise</b>
<ul><li>Maintain an expert level of knowledge in your field of expertise and across your professional network and remain aware of key industry innovations and their application to Alshaya</li>
<li>Be aware of competitor activity and ready to capitalize on opportunities and repel threats</li>
<li>Constantly look for new opportunities and regularly make suggestions as to how things can be improved</li>
<li>Create opportunities to showcase your expertise internally and externally, to raise the profile of yourself and the Central Marketing team</li>
</ul></li></ul><br>
<b>Advertised:</b> 20 Aug 2025<br>
<b>Application close:</b></div><p></p>

Lead Paid Social Officer - Customer & Technology - UAE

<p></p><div><b>Job No:</b> 4577825
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<b>Location:</b> UAE<div></div><div><div><br>
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<div></div><p><b>The Role:</b></p>
<p>
As Kitchen Manager, you will oversee all aspects of kitchen operations, including the conducting of daily line checks and food reviews, as well as scheduling and delegating responsibility to the staff and coordinating their activities in order to ensure that kitchen goals and objectives are met on a daily basis.</p>
<p>
Other responsibilities include:</p>
<ul><li>Controlling costs for food, beverage and labor within established budgetary guidelines and ensuring units generate revenue.</li></ul>
<ul><li>Managing kitchen schedules, staffing templates, staff training and ordering, and production targets.</li></ul>
<ul><li>Planning and developing menus in coordination with the Executive Chef and Senior Manager of Operations.</li></ul>
<p><b>
Qualifications &amp; Requirements:</b></p>
<p>
You will have:</p>
<ul><li>A Bachelor's degree in hotel management.</li></ul>
<ul><li>A minimum of 5 years experience managing a large kitchen.</li></ul>
<ul><li>Excellent communication and management skills.</li></ul>
<ul><li>Good time management and planning skills.</li></ul>
<ul><li>The ideal candidate will possess exemplary customer service ethics and exceptional people skills. You should also be ordered and systematic in your work, and be able to keep the kitchen working efficiently even at peak times.</li></ul><br>
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<b>Advertised:</b> 20 Aug 2025<br>
<b>Application close:</b></div><p></p>

Kitchen Manager - Cheese Cake Factory - UAE

<p></p><div><b>Job No:</b> 4623891
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<b>Location:</b> Qatar<div></div><div><div><br>
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<div></div><p><b>The Role:</b></p>
<p>
As a Sales Associate you will work as an individual and as part of a team to provide customers with a complete service and an enjoyable shopping experience in order to maximise sales.</p>
<p>
You will also ensure that you have the most up-to-date product knowledge, that stock loss risks are minimised, and that the brand is represented to the required standard.</p>
<p><b>
Qualifications &amp; Requirements:</b></p>
<p>
You will have/be:</p>
<ul><li>A passion for customer service.</li></ul>
<ul><li>The ability to carry out manual duties, stand for long periods of time, and lift light to medium loads.</li></ul>
<ul><li>Basic IT skills.</li></ul><br>
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<b>Advertised:</b> 11 Aug 2025<br>
<b>Application close:</b> 11 Sep 2025</div><p></p><br /> <div id='job-id'>Job Id: 9GhDL0neWBZO6HLFVMFA/Tj4MKFWFfURAOHiU+NHja7yHShLiYVm/5oXeqgh4XRRPlH7BnShyasVaAdkxRZavIWgfydC2wnpYo2kVap7Pw6N2T0Iv0A=</div>

Sales Associate - Next - Qatar

<p></p><div><b>Job No:</b> 593153
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<b>Location:</b> Kuwait<br>
<div></div>
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<p> </p><p><b>Role Profile:
</b></p><p>To assist Head of Insurance in managing the in-house Insurance function of a diversified group, with Retail operations in 19+ countries (ME, Europe, Africa) and real estate, trading, hotels, and other businesses. This includes technical assistance including but not limited to Policy Review, Claims Preparation, Analytical support of various types of insurances both HR related (Life, Medical, WC etc.) and non-HR related.</p>
<p>
 <b>The below Key Performance Areas include but are not limited to:
</b></p><ul><li>Assist in procuring adequate insurance coverage as required by the business; provide insights ofclaims and potential premium impact.</li>
<li>Assist in managing the insurance portfolio of the Group&rsquo;s operations in all countries from data collection and maintenance point of view with respect to insurance placement, renewal, and analytical point of view.</li>
<li>Deal with various stake holders for the key data and present professionally to insuranceproviders/brokers in coordination with head of insurance</li>
<li>Coordinate and prepare risk related information from various business to assist in reviewing and assessing the risks associated with the business</li>
<li>Deal with insurance suppliers/brokers and obtain insurance coverage and terms, aid head of insurance in negotiating premiums/other terms with brokers, etc.</li>
<li>Assist in review of policy wordings to ensure the coverage is in line with terms agreed with insurers during placement/renewal process</li>
<li>Coordinate with various insurance companies/brokers to receive, maintain and analyze the claims data and to assist head of group insurance with analysis in negotiating the best possible terms for business for all types of insurances</li>
<li>Assist in administration of the requirements under the insurance policies, including periodical declarations, data processing, etc.</li>
<li>Prepare insurance claims by coordinating with various departments in the company and assist head of insurance in negotiating with the insurers</li>
<li>Provide analytical support to head of insurance to advise various functions of the company</li>
<li>Prepare insurance premium budget in coordination with head of insurance and various businesses</li>
<li>Prepare and maintain a scientific methodology for allocation of premium to various stake holders for all types of insurances</li>
<li>Deal with all stake holders during preparation and settlement of all types of claims in Coordination with head of insurance</li>
<li>Assist business units in recovering claims from third parties linked to shipments and property damages and others if any.</li>
<li>Provide training to insurance officer and prepare the role to handle more responsibilities independently</li>
<li>Design and organize training to various stake holders and increase awareness on various insurance processes</li>
</ul>
<p><b>Knowledge:
</b></p><ul><li>Academic Qualification: Bachelor&rsquo;s degree in Mathematics / Science / Commerce / Management</li>
<li>Professional Qualification</li>
<li>ACII (Associate of Chartered Insurance Institute London) or</li>
<li>FIII (Fellow of Insurance Institute of India) or</li>
<li>MIRM (Master of Institute of Risk Management, UK) or</li>
<li>Associate in Risk Management (ARM)</li>
<li>Financial/analytical skills necessary to understand and deal with insurance matters</li></ul><br>
<p></p>
<p><b>
Experience:
</b></p><ul><li>This is a senior, responsible position and requires a minimum of 5 to 7 years of managerial experience in insurance and risk management</li>
</ul>
<p><b>Skills:
</b></p><ul><li>Well-versed in all aspects of insurance/risk management</li>
<li>Thorough knowledge of MS Office and similar applications</li>
<li>Ability to work independently</li></ul><br>
<p></p>
<p><b>
Additional role requirements:
</b></p><ul><li>Experience in working at brokerage or insurance company could be an added advantage</li></ul><br>
<p></p>
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<b>Advertised:</b> 10 Aug 2025<br>
<b>Application close:</b> 31 Aug 2025</div><p></p>

Deputy Manager - Insurance - Group Management - Kuwait

<p></p><div><b>Job No:</b> 4598109
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<b>Location:</b> Egypt<div></div><div><div><br>
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<div></div><p>Starbucks District Managers use their in-depth knowledge of their teams, customers and communities to ensure that each store within their designated area operates at the highest level.</p>
<p>
Leading multiple store teams you will be drive customer service standards, achieve business targets and identify opportunities for employee development.</p>
<p>
You will oversee the opening of new stores and support the growth of the Starbucks brand across your region.</p>
<p>
If you have previously managed teams of more than 100 people, have excellent problem solving skills and have a proven ability to deliver business results then this opportunity awards you the ongoing support and development to achieve real career growth.</p><br>
<br>
<b>Advertised:</b> 2 Aug 2025<br>
<b>Application close:</b> 15 Sep 2025</div><p></p>

District Manager - Starbucks - Egypt

Join Alshaya Group and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.