Urwah Admin

Alshaya Group

Alshaya Group is a dynamic family-owned enterprise, first established in Kuwait in 1890. With a consistent record of growth and innovation, it is one of the world’s leading brand franchise operators, offering a wide range of well-loved international brands to customers. The company's portfolio spans across MENA, Russia, Turkey, and Europe, featuring thousands of stores, cafes, restaurants, and leisure destinations, alongside a growing online and digital business. Alshaya Group operates in multiple sectors including Fashion, Food, Health & Beauty, and Leisure & Entertainment, committed to delivering exceptional customer service and brand experiences.

Company: Loloah Alshaya General Trading &amp; Contracting Company Department: MEP / HVAC Division Reporting To: HVAC Engineer / Project EngineerPosition Overview:Loloah Alshaya General Trading &amp; Contracting Company is seeking a skilled and dependable HVAC Foreman with 5&ndash;6 years of experience in supervising and executing HVAC works across construction and MEP projects. The ideal candidate should possess strong technical knowledge of HVAC systems, excellent leadership abilities, and a proven track record in managing manpower and coordinating site activities.Candidates who are ready to join immediately will be given preference. Additionally, applicants should preferably be bilingual (Arabic &amp; English) and have a current Civil ID and Work Permit with an HVAC-related job title.Key Responsibilities:<ul><li>Supervise the installation of HVAC systems including ductwork, chilled water piping, AHUs, FCUs, VRF systems, exhaust systems, and ventilation equipment.</li><li>Review and interpret HVAC shop drawings, layouts, and technical specifications.</li><li>Coordinate daily site activities and allocate manpower effectively.</li><li>Ensure all works are completed in accordance with approved drawings, project specifications, and quality standards.</li><li>Monitor material usage and coordinate with procurement and engineering teams.</li><li>Conduct site inspections and ensure compliance with safety regulations and company policies.</li><li>Assist in testing, balancing, and commissioning activities.</li><li>Coordinate with electrical, plumbing, and civil teams to avoid clashes and delays.</li><li>Prepare daily progress reports and communicate project updates to management.</li><li>Train and supervise HVAC technicians, helpers, and junior foremen.</li></ul>Qualifications &amp; Skills:<ul><li>Diploma or Technical Certification in HVAC or a related field is preferred.</li><li>Minimum 5&ndash;6 years of experience as an HVAC Foreman in construction or MEP projects.</li><li>Strong knowledge of HVAC installation practices, ducting systems, chilled water systems, and mechanical equipment.</li><li>Ability to read and interpret HVAC drawings and technical documents.</li><li>Strong leadership, communication, and organizational skills.</li><li>Bilingual (Arabic &amp; English) is highly preferred.</li><li>Must possess a valid Kuwait residency (Article 18).</li><li>Current Civil ID and Work Permit must reflect an HVAC-related job title.</li><li>Valid Kuwait driving license is an advantage.</li><li>Must be available to join immediately.</li></ul>Top 5 Essential Skills:<ul><li>HVAC Systems Expertise &ndash; Strong understanding of HVAC installation, testing, and commissioning.</li><li>Site Leadership &ndash; Ability to manage manpower and supervise site activities efficiently.</li><li>Drawing Interpretation &ndash; Reading and implementing HVAC shop drawings accurately.</li><li>Coordination Skills &ndash; Working effectively with multidisciplinary project teams.</li><li>Quality &amp; Safety Compliance &ndash; Ensuring all work adheres to project specifications and safety standards.</li></ul>Job Category:Engineering &amp; ConstructionJob Sub-Category:HVAC / MEP ForemanInterview Process:All applicants will go through the following three-stage interview process:<ul><li>HR Round &ndash; Review of qualifications, Civil ID, work permit, and immediate availability.</li><li>Technical Round &ndash; Assessment of HVAC knowledge, drawing interpretation, and site execution experience.</li><li>Managerial Round &ndash; Final evaluation of leadership capabilities, communication skills, and ability to independently manage HVAC activities on site.</li></ul>Pay: KD350.000 - KD450.000 per monthWork Location: In person

HVAC Foreman - Can start now

<div>Job No: MRF14454
 
Location: Kuwait<div> 
</div> 
 
<div></div>The Role:
You will support our team by ensuring consistent high standards of cleanliness and hygiene across the restaurant and that tables are cleared and cleaned quickly and efficiently.
Qualifications &amp; Requirements:
You will have/be:
<ul><li>Previous experience within a similar role.</li></ul>
<ul><li>An individual who takes personal pride in working to high standards.</li></ul>
<ul><li>A team player with a 'can do' attitude who takes instructions well.</li></ul>
<ul><li>Flexible and a fast learner who is capable of moving between back-of-house and front-of-house duties.</li></ul> 
 
Advertised: 20 Jul 2026
 
Application close: 31 Aug 2026</div>

Busser - Asha's - Kuwait

<div>
 
 
 ✨ Makeup Artist | Join Our Beauty Team in Doha! ✨
 
 
 
 
 
 
 As
 
 ULTA Beauty prepares to launch in Qatar
 
 , we are looking for talented
 
 Makeup Artists
 
 to join the team and help bring this exciting brand experience to life. We are looking for a talented
 
 Makeup Artist
 
 to join our team and deliver exceptional beauty experiences for our customers. This role offers the opportunity to showcase your creativity, demonstrate professional makeup techniques, and play a key role in driving sales through expert product knowledge and personalized recommendations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Deliver outstanding customer service and create engaging in-store experiences
 
 
 &bull; Demonstrate professional makeup application techniques and the latest beauty trends
 
 
 &bull; Provide customers with the knowledge and confidence to recreate looks at home
 
 
 &bull; Build strong customer relationships while achieving sales goals
 
 
 
 
 
 
 What We're Looking For:
 
 
 
 &bull; Strong makeup artistry and beauty product knowledge
 
 
 &bull; Excellent customer engagement and selling skills
 
 
 &bull; A positive, energetic, and creative approach
 
 
 &bull; Fluency in both Arabic and English
 
 
 
 
 
 Join one of the region's leading retail groups and be part of a dynamic team where you can develop your career, work with world-renowned beauty brands, and make a real impact every day.
 
 
 
 
 
 
 Apply now or share with someone who would be a great fit!
 
 
</div>

Makeup Artist

<div>
 
 
 ✨ Customer Service Manager | ULTA Beauty | Qatar ✨
 
 
 
 
 
 
 Do you have a passion for creating exceptional customer experiences and leading teams to deliver service excellence?
 
 
 
 
 
 As
 
 ULTA Beauty prepares to launch in Qatar
 
 , we're looking for an experienced
 
 Customer Service Manager
 
 to play a key role in shaping the customer journey and bringing our brand promise to life across every touchpoint.
 
 
 
 
 
 In this role, you'll lead initiatives that enhance customer satisfaction, build loyalty, and ensure a consistently exceptional experience both in-store and online. Working closely with store teams and leadership, you'll champion a customer-first culture while helping to establish ULTA Beauty as a leading beauty destination in Qatar.
 
 
 
 
 
 
 What you'll be doing:
 
 
 
 &bull; Developing and implementing customer experience strategies across retail stores
 
 
 &bull; Leading, coaching, and inspiring teams to deliver outstanding customer service
 
 
 &bull; Monitoring customer feedback, reviews, and satisfaction metrics to identify opportunities for improvement
 
 
 &bull; Partnering with marketing teams on promotions, loyalty initiatives, and in-store events
 
 
 &bull; Analyzing customer insights and behaviour to enhance the overall shopping experience
 
 
 &bull; Resolving escalated customer concerns with professionalism and empathy
 
 
 &bull; Ensuring store environments reflect a premium and welcoming beauty experience
 
 
 
 
 
 
 We're looking for candidates with:
 
 
 
 &bull; 7+ years of experience in customer experience, retail operations, or store management
 
 
 &bull; Strong leadership and team development skills
 
 
 &bull; Experience using CRM and customer feedback tools
 
 
 &bull; A strong understanding of customer expectations within beauty, cosmetics, luxury, or retail environments
 
 
 &bull; A passion for beauty, skincare, and delivering exceptional customer service
 
 
 
 
 
 This is a unique opportunity to be part of the launch of
 
 ULTA Beauty in Qatar
 
 , helping to define the customer experience from day one while building your career with one of the region's leading retail groups.
 
 
 
 
 
 
 Ready to help create the ultimate beauty experience? We'd love to hear from you.
 
 
</div>

Customer Service Manager

<div>
 
 
 Call Center Agent &ndash; Contact Centre
 
 
 
 
 
 
 📍 Location: Cairo - 🕒 Full-time
 
 
 
 
 
 Are you passionate about delivering excellent customer service and creating positive customer experiences? We are looking for a dedicated Call Center Agent to join our Contact Centre team and support customers across multiple channels.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Handle inbound and outbound customer interactions via phone, email, chat, and other digital platforms
 </li>
 <li>
 Take full ownership of customer queries and ensure timely, accurate, and professional resolution
 </li>
 <li>
 Deliver a consistent, high-quality customer experience while building rapport and trust
 </li>
 <li>
 Accurately log and manage all customer interactions using internal systems (BMC Remedy, ININ, COMMS, etc.)
 </li>
 <li>
 Support outbound calling activities and follow-ups when required
 </li>
 <li>
 Follow contact centre processes, scripts, and quality standards to ensure consistency
 </li>
 <li>
 Contribute to improving service quality and Customer Effort Score (CES)
 </li>
 <li>
 Work collaboratively with team members and stakeholders to resolve issues efficiently
 </li>
 <li>
 Adhere to schedules, including shifts, weekends, and public holidays when required
 </li>
 </ul>
 
 
 
 
 Requirements
 
 <ul>
 <li>
 Fluency in English and Arabic (spoken and written)
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Ability to multitask and adapt in a fast-paced, high-volume environment
 </li>
 <li>
 Customer-focused mindset with the ability to handle challenging situations professionally
 </li>
 <li>
 Positive attitude, team spirit, and attention to detail
 </li>
 </ul>
 
 
 
 
 Experience
 
 <ul>
 <li>
 1&ndash;4 years of experience in a customer service or call centre environment
 </li>
 <li>
 Fresh graduates with strong communication skills are welcome to apply
 </li>
 </ul>
 
 
 
 
 Why Join Us
 
 <ul>
 <li>
 Supportive and collaborative team environment
 </li>
 <li>
 Exposure to a dynamic, multi-channel contact centre
 </li>
 <li>
 Ongoing learning, development, and career growth opportunities
 </li>
 <li>
 Employee discounts across our brands
 </li>
 <li>
 Transport allowance
 </li>
 <li>
 Annual bonus scheme
 </li>
 <li>
 Opportunity to contribute directly to customer experience and service excellence
 </li>
 </ul>
 
 
 
 
 If this sounds like you, we&rsquo;d love to hear from you. Apply now and take the next step in your customer service career with us.
 
</div>

Call Center Agent

Position Title: Sr. Civil EngineerLocation: Kuwait Company: Loloah Alshaya General Trading &amp; Contracting Company Department: Civil / Engineering Reporting To: Project Manager / Construction ManagerPosition Overview:Loloah Alshaya General Trading &amp; Contracting Company is seeking an experienced and highly capable Sr. Civil Engineer to oversee and manage civil construction activities across multiple projects. The ideal candidate should possess strong technical expertise, leadership skills, and extensive experience in site execution, project coordination, and quality control. The role requires the ability to manage teams, ensure compliance with project specifications, and deliver projects within schedule and budget.Key Responsibilities:<ul><li>Supervise and manage all civil construction activities including structural, finishing, and infrastructure works.</li><li>Review project drawings, specifications, BOQs, and method statements for proper execution.</li><li>Coordinate with consultants, subcontractors, and internal departments to ensure smooth workflow.</li><li>Monitor project progress, manpower, material usage, and site productivity.</li><li>Ensure compliance with safety regulations, quality standards, and Kuwait Municipality requirements.</li><li>Prepare technical reports, site progress reports, and project documentation.</li><li>Resolve technical and construction-related issues on-site efficiently.</li><li>Conduct inspections and ensure works are completed according to approved standards.</li><li>Assist in project planning, scheduling, and resource allocation.</li><li>Support project handover and close-out documentation.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Civil Engineering.</li><li>Minimum 7&ndash;10 years of experience in civil construction and project execution.</li><li>Strong knowledge of structural works, finishing works, and site coordination.</li><li>Proficiency in AutoCAD, MS Office, and project management tools.</li><li>Excellent leadership, communication, and problem-solving skills.</li><li>Familiarity with Kuwait construction standards and authority regulations.</li><li>Ability to manage multiple tasks and work under pressure.</li><li>Kuwait residency with transferable visa preferred.</li><li>Kuwait Engineering Society active membership is required.</li></ul>Top 5 Essential Skills:<ul><li>Project &amp; Site Management &ndash; Ability to lead construction activities and site teams effectively.</li><li>Technical Drawing Interpretation &ndash; Strong understanding of civil and structural drawings.</li><li>Problem Solving &ndash; Capability to resolve technical and operational issues quickly.</li><li>Team Leadership &ndash; Managing engineers, supervisors, subcontractors, and labor teams efficiently.</li><li>Quality &amp; Safety Compliance &ndash; Ensuring all works meet safety standards and project specifications.</li></ul>Job Category:Engineering &amp; ConstructionJob Sub-Category:Civil Engineering / Site ManagementInterview Process:All applicants will go through the following three-stage interview process:<ul><li>HR Round &ndash; Overview of the company, role, and initial background screening.</li><li>Technical Round &ndash; Assessment of engineering expertise, project execution knowledge, and problem-solving ability.</li><li>Managerial Round &ndash; Final review of leadership capabilities, communication skills, and project management experience.</li></ul>Pay: KD650.000 - KD750.000 per monthWork Location: In person

Sr. Civil Engineer

<div>Job No: 4827467
 
Location: Qatar<div> 
</div> 
 
<div></div>The Role:
As a Sales Associate you will work as an individual and as part of a team to provide customers with a complete service and an enjoyable shopping experience in order to maximise sales.
You will also ensure that you have the most up-to-date product knowledge, that stock loss risks are minimised, and that the brand is represented to the required standard.
Qualifications &amp; Requirements:
You will have/be:
<ul><li>A passion for customer service.</li></ul>
<ul><li>The ability to carry out manual duties, stand for long periods of time, and lift light to medium loads.</li></ul>
<ul><li>Basic IT skills.</li></ul> 
 
Advertised: 20 May 2026
 
Application close: 20 Aug 2026</div>

Sales Associate - Primark - Doha Festival City - Qatar

Join Alshaya Group and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.