Customer Service Officer

About the role:

The ideal candidate is responsible for ensuring high levels of sales and customer satisfaction for the respective Car Rental branch through team management, customer interactions, cash management, and service delivery in line with corporate guidelines.

Responsibilities:

• Contributes to the development of regional sales plans and leads the sales activities for the respective branch to achieve the agreed sales targets.
• Monitors and reviews the sales results for the branch to assess adherence to the targets, and take necessary corrective actions for course correction.
• Leads the implementation of the customer delight initiatives at the branch and monitors the customer delight scores.
• Ensures that all customer transactions are executed in line with corporate guidelines, and any customer issues are addressed appropriately and promptly.
• Manages high-level customer escalations or issues arising out of transactional situations to ensure the Branch counter targets are achieved.
• Performs other responsibilities and tasks as directed by the Senior Manager - Regional Rental in order to meet department objectives.

Qualifications:

• At least 1 - 3 years of relevant work experience
• Diploma / Bachelor degree in management field is preferred
• Excellent knowledge of Microsoft office
• Excellent communication skills.
• English language is a plus.
• Good customer service etiquette and excellent verbal, written, and interpersonal skills
• Ability to multitask, organize, and prioritize work