Customer Service Officer

The Role

We're looking for a friendly, reliable, and adaptable Customer Service Officer to join our team at Adbri Masonry, Stapylton, working rotating shifts between 6:30am and 4:30pm, Monday to Friday.

In this hands-on, full-time role, you will support our sales team by delivering outstanding customer service. If you're great at multitasking, enjoy fast-paced environments, and have experience in manufacturing, logistics, or are process-driven, this could be the perfect fit.

Join a supportive team that will help you learn our products and systems. Apply now and start building your future with us!

While this is a full-time position, we are also open to a job-share arrangement between two part-time candidates. If you're interested in this option, please clearly outline your availability and interest in part-time work in your cover letter.

Responsibilities

• Deliver high-quality customer service via phone, email, and order processing
• Manage orders, returns, credits, and Made to Order (MTO) products in SAP
• Coordinate deliveries and assist Despatch with driver paperwork
• Maintain accurate data entry and support logistics tasks
• Ensure safety, health, and environmental standards are met

What you will need to succeed

• Excellent communication skills
• Consistently maintain a friendly and professional demeanour
• Proven ability to thrive in a dynamic team environment
• Strong prioritisation skills with the ability to think quickly and adapt
• Advanced computer proficiency
• Experience with SAP is highly desirable

Our Business

Adbri Masonry is Australia's leading concrete products manufacturer supplying quality concrete bricks, blocks, pavers, retaining walls, erosion control products and architectural masonry solutions. As a fully owned entity of Adbri and majority-owned by CRH, Adbri Masonry has been committed to building a better Australia since 1882. Adbri's portfolio of respected brands employs over 1500 people nationally and provides cement, lime, concrete, aggregates, masonry products and industrial minerals.

A supportive and safe environment

Adbri puts safety first and recognises that diversity in our workforce drives innovation, encourages creativity and better equips us to be Always Ready. We are committed to increasing diversity within our workforce and our industry.