Customer Service Officer

Location: Giga Mall

Job Summary:

We are seeking a friendly and professional Customer Service Officer to handle customer inquiries, provide accurate information, and ensure a high level of customer satisfaction. The role involves communicating with customers, resolving issues, maintaining records, and supporting daily customer service operations.

Roles & Responsibilities:

• Handle customer inquiries, requests, and complaints through phone, email, or in person
• Provide accurate information about products, services, and company policies
• Maintain professional and timely communication with customers
• Follow up on customer requests to ensure issues are resolved effectively
• Record and update customer information and interactions in company systems
• Coordinate with internal teams to resolve customer issues
• Assist in preparing customer service reports and documentation
• Maintain a positive and helpful attitude to enhance customer experience
• Support customer service operations and administrative tasks as required

Qualifications:

• Bachelor’s degree or relevant qualification
• Minimum of 1–2 years of experience in a customer service or related role
• Proficiency in MS Office applications
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Ability to work under pressure and manage multiple tasks

Skills & Competencies:

• Customer-focused mindset
• Strong listening and communication skills
• Patience and professionalism
• Good organizational and time-management abilities

Job Type: Full-time

Pay: Rs45,000.00 - Rs70,000.00 per month

Work Location: In person