Customer Service Officer

Location Dubai, United Arab Emirates Qualifications None / No Formal Education Experience 2 Year+ Job OverviewWe are seeking a detail-oriented and proactive professional to manage end-to-end processing of insurance policies across divisions - Motor/Non-Motor (General)/Medical etc. The ideal candidate will ensure seamless policy administration, timely renewals, and compliance with regulatory standards while delivering exceptional customer service. Company OverviewGargash Insurance Services LLC is an insurance agency and brokerage based in Dubai, United Arab Emirates, specializing in providing a range of insurance solutions and exceptional customer service. Quick Details Salary Range: Market Competitive Job Type: Full-time Qualifications: None Experience: 2 Year+ Key Responsibilities Manage end-to-end processing of general insurance policies, including quotations, issuance of policies, endorsements, and renewals. Track and follow up on renewals to ensure timely completion and maintain high client retention rates. Review policy terms and conditions to ensure adequate coverage and adherence to company and regulatory requirements. Communicate with clients to confirm renewal instructions, update changes in risk, and process renewals efficiently. Assist the sales team in promoting non-motor insurance products to clients and provide technical knowledge. Prepare regular reports on policy performance and client portfolios, maintaining proper documentation. Requirements Detail-oriented and proactive approach to managing insurance policies. Technical knowledge of insurance products and policy administration. Strong communication and interpersonal skills for client liaison. Ability to support sales and marketing efforts with technical knowledge. Proficiency in preparing reports and maintaining documentation. Knowledge of compliance and regulatory requirements in the insurance industry. Benefits Opportunity to manage end-to-end processing of various insurance policies. Chance to work with a reputable insurance agency in Dubai. Exposure to sales and marketing support activities. Gain experience in policy administration and client communication. Develop skills in compliance and regulatory reviews. Potential for career growth in the insurance sector.