Customer Service Officer-Bihta

Job Description

Position Title: Logistics Customer Service Officer/ Executive (Exports)

Function: Replenishment

Key Stakeholders

Internal: : Export Manager, National Demand Planning & Export Manager, Head of Replenishment, Planning Team, Transportation Team, International Sales Team etc.

External: C&F, transporters, CHA, Excise Department

Educational Qualification: Graduation/ Post Graduation in Management (preferably)

Experience: At least 4-5 years of experience in Export Logistics Management

Desired Competencies

• Good understanding of export processes, custom clearance, excise processes, CHA management
• Good understanding of warehouse processes and transportation
• Good Communication skills
• Commercial and Negotiation Skills.
• Self-motivated & performance driven.
• Very high level of execution skill.
  
  

Key Responsibilities

Export Management-

• Responsible for Servicing from Export depot to different international markets
• Ensuring timely container stuffing with highest utilization from export warehoue
• Monitoring direct stuffing from various factories
• Ensuring proper documentation for export shipment, excise coordination
• CHA Management, negotiation and bringing efficiencies
• Cost control and drive efficiencies in this area
• Local laisioning with Govt. authorities
• Tracking of demurrages and ensuring control on that
• Coordination with CHA, Liners and evaluate cost and service level improvements
• Service level monitoring for Export Warehouses
  
  

Warehouse Management & Customer Service-

• Monitoring & managing daily warehouse operations. C & F Management. Daily MIS.
• Monitoring of overheads at warehouses & detentions. Ensure lowest possible overheads & NIL detentions.
• Ensure highest possible warehouse utilization, innovation through warehouse layout change (if necessary) to improve efficiencies. Access existing warehouse capacity and align with existing throughput. Propose for corrections if any.
• Monitoring Depot Operational efficiencies to manage high throughput, fastest truck turn around time, labor efficiencies etc.
• Ensure & set up right practices across warehouse functions e.g. Unloading, Put away, Storage, Picking, Loading etc. Set up systems for right documentations.
• Managing Demand Fulfillment for export customers
• Monitor obsolescence at Depots and trigger stakeholders to take necessary actions to avoid finished goods write off.
• Execute Depot SOPs and put in controls to ensure compliance. Ensure timely warehouse audits, pest controls etc. Ensure highest of hygiene & safety standards across warehouses
• Driving & monitoring best practices
• Develop the C & F team under him for high level of performance.