Customer Service Officer (CSO)

Position: Customer Service Officer (CSO) – Installation
Location: Karachi
Experience: 1–2 Years
Salary :50000 + incentives 30000

Job Summary:
Responsible for managing installation requests, coordinating with customers and field technicians, and ensuring installations are completed within the defined turnaround time while maintaining customer satisfaction and proper documentation.

Key Responsibilities:

• Receive and log installation requests as per company policy.
• Schedule installations with customers and confirm site readiness.
• Assign installation jobs to technicians and share complete job details.
• Coordinate with stores for installation material issuance and tracking.
• Inform customers about additional material costs as per approved rates.
• Monitor daily installation status, pending cases, and completion rate.
• Conduct post-installation confirmation calls to ensure customer satisfaction.
• Maintain proper documentation and comply with installation SOPs.
• Escalate urgent or critical cases to management.

Requirements:

• Intermediate / Graduate with 1–2 years of experience in customer service or operations coordination.
• Basic knowledge of MS Office and CRM systems.
• Good communication, coordination, and follow-up skill

Job Types: Full-time, Contract
Contract length: 12 months

Pay: Up to Rs50,000.00 per month

Education:

• Intermediate (Preferred)

Experience:

• customer service : 1 year (Required)

Location:

• Karachi (Required)

Work Location: In person