Customer Service Officer – Majid Al Futtaim Properties

Majid Al Futtaim Properties operates major malls like Mall of Oman (Muscat) and focuses on delivering a premium shopping experience and customer service inside large retail destinations.

Key Responsibilities:

1. Information Desk Support

Work at the customer service counter / information booth

Provide:

Directions inside the mall

Store locations and promotions

General mall information

2. Customer Assistance

Help shoppers with inquiries, complaints, and requests

Assist lost children or visitors

Handle visitor feedback professionally

3. Complaint Handling

Receive and log customer complaints

Coordinate with security, maintenance, or operations teams

Ensure issues are resolved quickly

4. Mall Experience & Events Support

Assist with mall events and promotions

Support “meet & greet” or visitor groups

Help during peak seasons and campaigns

5. Professional Presentation

Maintain a professional and well-groomed appearance

Represent the mall’s premium customer service standards

6. Coordination Work

Communicate with:

Security teams

Maintenance teams

Retail tenants

Ensure smooth mall operations

Skills Required:

Good communication (English required; Arabic is a plus)

Customer service or hospitality experience preferred

Friendly, patient, and professional attitude

Ability to handle complaints calmly

Basic computer/data entry skills

Job Type: Full-time

Pay: From RO3,700.000 per month

Work Location: In person