Customer Service Officer (UAE National)

Job Purpose

To deliver timely and error free services to all customers to ensure the fulfilment of types of financial and no non-financial transactions as per customer requirements in line with Bank Policy, Central Bank guidelines and industry standard.

Job Accountabilities

• Meet all financial targets assigned by Management.
• Answer inquiries about banking products and promote the same to customers as and when they open accounts.
• Monitor customer accounts and ensure all parameters set as per procedures and policies are complied with.
• Handle both Financial and non-financial transactions by reducing the customer waiting and service time.
• Provide customers with competent, timely and error free service to ensure high levels of customer satisfaction.
• Ensure that KYC's and expired documents are updated on daily basis.
• Follow up and ensure that mandate documents are up to date.
• Provide assistance to the customers in filling out the banking forms, addressing complaints, using in-bank ATM machines, and directing to the right bank representative to complete customer's request.
• Follow all established Banks policies, operating manuals, service quality standards and code of conduct for smooth workflow and low level of operational risks.
• Strive to eliminate risk by ensuring compliance to the banks procedures & Policies as well as Central bank requirements.
• Submit departmental statements and reports timely and accurately to meet branch operations requirements, policies, and standards.
• Show proactive approach to work as replacement of other staff in needed.
• Participate in training of other operational functions to learn other operational functions and replace staff if needed.
• Customer Service Officer reports to the Branch Operations Manager and confers with the latter on critical and strategic issues.
• Key decisions having significant impact branch operations are referred to the Branch Operations Manager for approval before implementation.
• Customer Service Officer exercises operational and financial authority as per the level established by Invest Bank's Branch Operations Department.
• Work as a backup supervisor for Cash Supervisor as and when required.

Qualifications, Experience & Skills

• Bachelor's degree in any discipline
• 3 -5 years of experience in the customer service sector preferably in banking industry.
• 1 - 3 years of experience in Banking system and applications related to customer service department.
• Pleasing personality
• Good English communication skill.
• Communication in Arabic and other recognized languages is an advantage.
• Good knowledge of all Corporate Banking products, Retail Banking productions.
• Good interpersonal skills
• Accuracy & attention to details
• Customer Oriented.
• Ability to work well in a team and in multicultural environment.
• Ability to self-update market developments.
• Customer Oriented.