Customer Service Operator - 45024

Role Overview:

We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) .

Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards.

What You’ll Do:

• Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management .
• Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness.
• Simulate escalations, SLA tracking, and quality audits within support workflows.
• Provide structured annotations and datasets to improve LLM training and evaluation.

Required Qualifications:

• Proven experience in customer service operations (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep).
• Familiarity with workflow tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents).
• Strong attention to detail and ability to spot weaknesses in AI-generated workflows.
• Understanding of how operational data is used to train and evaluate LLMs.
• Excellent written English for creating training-quality datasets and validating AI outputs.

Perks of Freelancing with Turing:

• Remote-first and flexible work environment.
• Opportunity to work on cutting-edge AI projects with leading LLM companies.
• Potential for contract extension based on performance and project needs.

Offer Details:

• Commitment: Minimum 30 hours/week (at least 4 hours/day, with 4 hours overlapping PST).
• Engagement Type: Contractor / Freelancer (no medical or paid leave).
• Duration: 1 month (possible extension).