Customer Service Professional

Job Description

Overview

A locally owned, domestic, and international freight forwarding is seeking a candidate for Customer Service department.

Responsibilities include but are not limited to:

· Excellent phone etiquette

· Work in a fast-paced environment

· Handle between 50-100 phone calls per day as a Customer Service Representative

· Successfully receive and manage hundreds of emails in a given day

· Proactive communication to customers and internal operations team through the entirety of the shipment

· Provide exceptional customer service to clients and sales via phone and email

· Perform data entry tasks accurately and efficiently

· Select the best routing option to ensure delivery requirements are met

· Track and trace shipments

· Handle and complete turnover from third shift operations team

· Handle any problems that arise during transit to ensure customer satisfaction (i.e. delays, mechanicals, etc.)

· Maintaining accurate records, notes

· Communicate directly with drivers

· Ability to work with and communicate cross-departmentally

· Create reports

· Multitasking: handling several shipments for a variety of accounts simultaneously without sacrificing service

The position will also be responsible for backing up other Customer Service / Project team members.

Experience

· Strong analytical skills to assess customer needs and provide appropriate solutions.

· 1 – 2 years of relevant work experience preferred. SAP experience a plus.

· Microsoft office knowledge required, specifically Outlook and Excel platforms.

· Email management.

Job Type:

Full time, in person

Benefits:

· 401(k)

· 401(k) matching

· Dental insurance

· Health insurance

· Vision insurance

· Life insurance

· Paid Time off

Schedule:

· 8-hour shifts, Monday to Friday

· Day shift, 10:00 – 19:00

Supplemental Pay Types:

Bonus pay

Ability to commute / relocate:

· Atlanta GA 30349

· Reliably commute or plan to relocate before starting work (required).

Work Location:

In person, Atlanta GA

This position offers an opportunity to join a dynamic team and make a significant impact on customer satisfaction. We provide comprehensive training and support to ensure your success in this role. If you are passionate about delivering exceptional customer service and have the qualifications listed above, we would love to hear from you. Apply today!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person