Customer Service Professional

About Us:

At PAPI’s Gelateria, we believe in turning the simple joy of ice cream into something extraordinary. Inspired by the beauty of fatherhood and the magic of being truly present, we strive to create unforgettable moments. Each scoop is crafted with the same dedication and creativity as a Michelin-starred dish. We go beyond the ordinary, making every detail count. If you’re passionate about excellence and want to be part of something special, this is the place for you.

The Role

We are seeking exceptional assocaites who take pride in precision, consistency, and customer service. This role is perfect for individuals who are meticulous in their craft, thrive under structure, and are eager to learn and grow.

Key Responsibilities

• Engage with guests in a refined and professional manner, elevating their experience.
• Maintain a clean and organized workspace, meeting our high standards of hygiene and efficiency.
• Follow recipes and protocols with precision
• Proactively communicate with team members and management to maintain smooth operations.
• Embody our values of excellence, structure, and continuous improvement.
• Commit to learning and professional growth

What We Look For

• Meticulous attention to detail—understanding that every step matters.
• Ability to work in a high-structure, high-performance environment.
• Strong interpersonal skills, ensuring an exceptional guest experience.
• Commitment to consistency and precision—following recipes and procedures exactly.
• Ability to stay composed and focused during busy shifts.
• Prior barista or food & beverage experience preferred, but not required—we value discipline, attitude, and a willingness to learn.
• 18 or Older

Why Join PAPI’s?

• Competitive pay and opportunities for growth within a rapidly expanding brand.
• Mentorship from an experienced entrepreneur, offering real career development.
• A workplace culture built on community, excellence, and intention.
• From our teammates to our customers and partners, we are a community. We connect, inspire and make an Impact together, every day.

Apply now and be part of something special.

Job Types: Full-time, Part-time

Pay: $17.88 - $19.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person