Customer Service Professional

Job Overview

The Service Coordinator is responsible for organizing, executing, and tracking key operations that are essential for day-to-day business. This role combines sales, service, and operations to drive growth, quality, and customer satisfaction.

Key Responsibilities

Operations

• Answer all calls, texts, and emails across company phones and accounts from both builder clients and homeowner leads.
• Coordinate operations to optimize scheduling, dispatch, and field performance.
• Ensure that service calls are resolved in a timely fashion.
• Keep SOP/Warranty documents up to date with industry trends and the needs of the business.
• Log all service requests, timing information, and special instructions for service calls.
• Oversee the implementation and recording of daily job photo archives.
• Keep the company website updated.
• Leverage AI with the General Manager to help the company grow and achieve its desired outcomes.

Sales

• Keep pricing and sales pitches up to date with the latest information and best verbiage.
• Creatively market items that are designated sale items.
• Monitor sales trends and report to management.
• Obtain past-due payments from customers

Client Relations

• Serve as the primary point of contact for construction managers and homeowners
• Escalate any customer service issues to the General Manager.

Pay: $19.00 - $25.00 per hour

Benefits:

• 401(k)
• On-the-job training

Work Location: In person