Customer Service Rep.

Job Overview


Murphy Painters, Inc., a leading company specialising in high-quality commercial and residential painting projects, is seeking a dedicated and professional Customer Service Representative to join our team. Based in our Kansas City, Kansas office, this is a full-time position and a fantastic opportunity for an individual passionate about delivering an exceptional client experience. As the first point of contact for our clients, you will play a vital role in upholding our company's commitment to excellent service and quality craftsmanship.


Job Title: Customer Service Representative

Location: Kansas City, Kansas, United States

Employment Type: Full-Time

Salary: $45- $55 per hour



Responsibilities


As a Customer Service Representative, you will be a crucial part of our team, ensuring smooth communication and a seamless experience for our clients. Your primary duties will include:

• Answering incoming calls and emails, and responding to customer enquiries in a professional and timely manner.

• Providing detailed information about our interior and exterior painting services for both commercial and residential properties.

• Scheduling appointments and consultations for our painting specialists and project managers.

• Liaising between clients and our operational teams to ensure clear communication regarding project timelines and requirements.

• Managing the client database, ensuring all information is accurate and up-to-date.

• Handling and resolving any customer concerns or complaints with empathy and efficiency to maintain client satisfaction.

• Assisting with administrative tasks, including the preparation of quotes and follow-up communications.

• Proactively contacting clients after project completion to gather feedback and ensure their expectations have been met.



Qualifications


We are looking for a candidate with a strong background in customer support and excellent interpersonal skills. The ideal candidate will possess the following:

• Proven experience in a customer-facing or administrative role.

• Exceptional verbal and written communication skills with a professional telephone manner.

• Strong organisational and time-management abilities, with a keen eye for detail.

• The ability to multitask and work effectively in a fast-paced environment.

• A client-focused attitude with a genuine desire to help people.

• Proficiency in using standard office software (e.g., Microsoft Office Suite).

• Experience within the trade or home services industry is advantageous but not essential.

• Familiarity with CRM (Customer Relationship Management) systems is preferred.