Call Center Customer Service Representative

Job Overview


Thebes USA, the U.S. division of Thebes Consult, an international advisory and consulting firm, is seeking a dedicated and professional Call Centre Customer Service Representative. As a specialist in legal, regulatory, investment, and compliance advisory services, we are looking for an individual to be the first point of contact for our valued clients. This is a Full-Time position based in **Texas City, Texas, United States**. The successful candidate will play a crucial role in upholding our commitment to exceptional client service and support.


Salary: $30 - $40 USD per hour


Responsibilities


* Serve as the primary point of contact for clients, handling inbound and outbound calls with the utmost professionalism.

* Respond promptly and accurately to client enquiries received via telephone, email, and other communication channels.

* Provide clear information regarding the firm's specialised advisory services.

* Address and resolve client issues or complaints efficiently, ensuring a high level of client satisfaction.

* Escalate complex or technical queries to the appropriate legal, regulatory, or investment consultants.

* Maintain precise and comprehensive records of all client interactions within the company's CRM system.

* Assist with scheduling appointments and consultations between clients and our advisory team.

* Uphold client confidentiality and data protection standards at all times.

* Contribute to team efforts by accomplishing related results as needed.


Qualifications


* Proven experience in a customer service, client relations, or call centre environment, preferably within a professional services firm.

* Exceptional verbal and written communication skills, with a clear and professional telephone manner.

* Strong interpersonal skills with an ability to build rapport with a diverse range of clients.

* Excellent problem-solving capabilities and the ability to remain calm under pressure.

* Proficient in the use of MS Office Suite; experience with CRM software is highly desirable.

* A high degree of accuracy and meticulous attention to detail.

* A proactive and positive attitude with a strong work ethic.

* An understanding of or interest in the legal, financial, or compliance sectors would be a distinct advantage.